Legal

Privacy Policy

Last updated: July 2026

1. Who we are

URBHIV is a premium botanical and organic marketplace operated from Chennai, India. This policy explains what personal data we collect when you use urbhiv.com and how we use it.

2. Information we collect

  • Account details: name, email, phone, delivery address.
  • Order details: items purchased, payment status, delivery preferences.
  • Usage data: pages viewed, device type, approximate location, cookies.
  • Vendor onboarding data (for growers): business details, KYC documents, bank details.

3. How we use it

We use your data to process orders, deliver products, operate the Hive rewards programme, provide customer support, prevent fraud, and improve the marketplace. We never sell your personal data.

4. Sharing

We share the minimum required data with delivery partners, payment processors, and verified vendors fulfilling your orders. All third parties are bound by confidentiality obligations.

5. Data retention

We retain order records for as long as required by Indian tax and consumer law. You may request deletion of your account at any time by writing to us.

6. Your rights

You can access, correct, export or delete your personal data by contacting hello@qukrt.com.

7. Contact

URBHIV Marketplace, Chennai, Tamil Nadu, India. Email: hello@qukrt.com.